Stellen in delémont

JOIN A GREAT TEAM! Our client is one of the leading companies in Switzerland in the management of information systems. This company, made up of passionate specialists in advanced IT infrastructures, enables its clients, through professional services, to focus on their core business. We are now looking for an experienced person as: DATABASE SERVICE DESK MANAGER DELÉMONT TASKS AND RESPONSIBILITIES As the manager of the 8 people service desk team, located in Delémont (Ju) but covering Delémont and Basel you will be in charge of very sensitive and critical database environments such as Nuclear Power Plants, Hospitals or Pharmaceutical industries. Your mission will be to support the corporate accounts, providing outstanding services and support. Typical accountabilities include but are not limited to: Direct management of the service desk engineers Involved in hiring process Vacation validation and planning End of Probation meeting End of Year meeting - except for salaries discussion which still belongs to C-Management Organize bi-annual team events Working Time recording controlling/validation Planning definition Based on signed offers information received from Region Manager Guarantee customers' SLA delivery in time & manner Select the appropriated resources for each activities Service Level reporting to customers Service Delivery Event manager Incident manager Responsible for customers escalation Booking controlling Check invoicing level of the team using internal KPIs and ERP Crosscheck level of details for the activity description in the booking Continuous Service Improvement ISO 20000 KPIs follow up Tickets review and improvement CMDB follow up Training and knowledge sharing management YOUR PROFILE Besides your knowledge and experience in Service Desk team, you are German or French native speaker, fluent in the other language and have good knowledge in English. Being stress-resistant is another ability required by this position. You are passionate about database technologies and aim to develop your technical skills by passing certifications (Oracle, ITIL, etc.) WORK EXPERIENCE AND EDUCATION You bring a solid knowledge base in IT (IT degree from a superior school) Previous experience with managing and administrating several Oracle production databases Previous experience with IT Service Desk Support is mandatory You own an Oracle certification such as OCA or OCP ITIL certified is a plus Normal 0 21 false false false FR X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tableau Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-ansi-language:FR; mso-fareast-language:EN-US;} WE OFFER Joining our client means integrating a dynamic company with highly skilled experts, allowing you to develop your technical knowledge in a very motivating environment. Our client is labeled as a "Great Place To Work" thanks to its excellent working conditions.

JOIN A GREAT TEAM!Our client is one of the leading companies in Switzerland in the management of information systems. This company, made up of passionate specialists in advanced IT infrastructures, enables its clients, through its professional services, to focus on their core business. We are now looking for an experienced person as: Normal 0 21 false false false FR X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tableau Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-ansi-language:FR; mso-fareast-language:EN-US;} DATABASE SERVICE DESK ENGINEER DELÉMONT TASKS AND RESPONSIBILITIES As a Database Service Desk Engineer, you will be in charge of the most sensitive and critical database environments such as Nuclear Power Plants, Banks, Hospitals or Pharmaceutical industries TYPICAL ACCOUNTABILITIES INCLUDE BUT ARE NOT LIMITED TO: Customer contact Oracle Incident Management (Real Application Cluster, Tuning, Oracle Database Appliance) Incident Management on various R-DBMS, such as Oracle (Real Application Clusters, Oracle Database Appliance, Data Guard), PostgreSQL and MySQL/MariaDB under Linux and Windows environments with virtualization technologies Service desk tickets management CMDB maintenance and administration YOUR PROFILE Besides your active listening skills, you are curious and well-organized. Sharing knowledge goes with your nature and you are stress resistant. You are passionate about database technologies and aim to develop your technical skills by passing certifications (Oracle, ITIL, etc.). You are an excellent communicator and are fluent in German or in French and have a good knowledge of English (spoken and written). WORK EXPERIENCE AND EDUCATION Superior school diploma in IT sciences Confirmed experience in managing and administrating production databases You own ORACLE certification such as OCA or OCP or even PostgreSQL and MariaDB ITIL certification is a plus Confirmed experience in an IT Service Desk support is a plus WE OFFER Joining us means integrating a dynamic company with highly skilled experts, allowing you to develop your technical knowledge in a very motivating environment. We have been labeled as a "Great Place To Work" thanks to our excellent working conditions.