Stellen in freiburg

On behalf of our client, an international company specialising in components and sub-systems for the aerospace, defence and selected energy market, Swisslinx are currently looking for a Senior Systems Administrator to join a permanent job opportunity in the area of Fribourg. Your responsibilities: - Provide first class customer focused IT support to both VIP and standard business users across the site - Monitor ServiceNow queue and assign Incidents/Service requests to relevant resources - Review incidents that have breached SLA in Level 2 team and take appropriate action to address causes for breaches - Install and configure software and hardware - Technically support and coach apprentices with escalated incidents by performing technical assessments, troubleshoot incidents and isolate faults in accordance with Service Level Agreements for escalations and own workload - Provides significant expertise in day to day consultation, training, instruction, complex trouble-shooting and problem-solving for computer users. - Manage networks, servers and technology tools - Set up accounts and workstations as well as upgrading systems with new releases and models - Support Major Incident Management during high priority incidents and problem tickets which technical assistance - Ensure that all tickets are well-documented and actionable with accurate notes - Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment - Support various applications across both legacy and current versions of Windows Operating system as well as VPN clients, Citrix and bespoke software residing on the local machines and servers - Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and monitoring) as well as logging actions - Ensure security through access controls, backups and firewalls - Identify and support process improvement across team - Travel will be required across sites Your background: - Proven experience as a Systems Administrator, Network Administrator or similar role - Experience of working in a large organization supporting 10,000+ user base across various locations - Fluency in English & French - Experience with databases, networks (LAN/WAN) and patch management - Experience of supporting VIP users is essential - Knowledge of system security (eg: Intrusion detection systems) and data backup/recovery - Ability to create scripts in Python, Perl or other languages - Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles - ITIL V3 Awareness - Participation in team on-call Rota where required - Excellent customer service skills with - Strong organizational, troubleshooting, analytical and problem solving skills - Smart presentable with strong oral and written communication skills By applying for this position, I consent to the Swisslinx Group of companies: - storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities - using my personal information or - supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities - transferring where applicable my personal information to a country outside the EEA/EFTA I also hereby agree to the Swisslinx privacy policy () and Terms of Use ()