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Seni­or AI Con­sul­tant

Vollzeit @Expe­ris veröffentlicht 9 Stunden ago

Job-Beschreibung

Lead the Future of Con­ver­sa­tio­nal AI — Seni­or Tech­ni­cal Con­sul­tant (Ger­man-spea­king) Our cli­ent, a Euro­pean lea­der in cus­to­mer enga­ge­ment and cont­act cen­ter tech­no­lo­gy, is loo­king for a Seni­or Tech­ni­cal Con­sul­tant — Con­ver­sa­tio­nal AI to join their expan­ding team. This role offers the chan­ce to lead high-impact tech­ni­cal pro­jects from pilot stage to enter­pri­se deploy­ment, working with cut­ting-edge AI tech­no­lo­gies that trans­form how com­pa­nies inter­act with their cus­to­mers. If you’­re pas­sio­na­te about Con­ver­sa­tio­nal AI and thri­ve on deli­ve­ring smart, sca­lable solu­ti­ons, this is your oppor­tu­ni­ty to make a real impact ” all while col­la­bo­ra­ting with an expe­ri­en­ced, inno­va­ti­ve AI Con­sul­tant Lead the Future of Con­ver­sa­tio­nal AI — Seni­or Tech­ni­cal Con­sul­tant (Ger­man-spea­king)

Our cli­ent, a Euro­pean lea­der in cus­to­mer enga­ge­ment and cont­act cen­ter tech­no­lo­gy, is loo­king for a Seni­or Tech­ni­cal Con­sul­tant — Con­ver­sa­tio­nal AI to join their expan­ding team. This role offers the chan­ce to lead high-impact tech­ni­cal pro­jects from pilot stage to enter­pri­se deploy­ment, working with cut­ting-edge AI tech­no­lo­gies that trans­form how com­pa­nies inter­act with their cus­to­mers.

If you’­re pas­sio­na­te about Con­ver­sa­tio­nal AI and thri­ve on deli­ve­ring smart, sca­lable solu­ti­ons, this is your oppor­tu­ni­ty to make a real impact ” all while col­la­bo­ra­ting with an expe­ri­en­ced, inno­va­ti­ve team.

Your Respon­si­bi­li­ties

  • Full Pro­ject Owner­ship: Lead post-sales AI solu­ti­on imple­men­ta­ti­ons from pro­of-of-con­cept to full enter­pri­se roll­out, ensu­ring per­for­mance, sca­la­bi­li­ty, and cus­to­mer suc­cess.

  • Tech­ni­cal Stra­tegy & Pro­blem Sol­ving: Defi­ne archi­tec­tu­ral best prac­ti­ces, sol­ve com­plex tech­ni­cal chal­lenges, and pro­vi­de tail­o­red solu­ti­ons ali­gned with cli­ent goals.

  • Cus­to­mer Ena­blem­ent: Deli­ver hands-on trai­ning, work­shops, and tech­ni­cal sup­port to empower cli­ents and part­ners to use the plat­form effec­tively.

  • Cross-Func­tion­al Col­la­bo­ra­ti­on: Work with inter­nal teams (sales, pro­duct, engi­nee­ring) to ensu­re smooth deli­very and con­ti­nuous pro­duct impro­ve­ment.

  • Docu­men­ta­ti­on & Sup­port: Crea­te tech­ni­cal docu­men­ta­ti­on and sup­port the reso­lu­ti­on of advan­ced inte­gra­ti­on issues to main­tain a high level of satis­fac­tion.

Your Pro­fi­le

  • At least 5 years of expe­ri­ence in tech­ni­cal con­sul­ting, solu­ti­on engi­nee­ring, or soft­ware imple­men­ta­ti­on — ide­al­ly within Con­ver­sa­tio­nal AI, SaaS, or enter­pri­se plat­forms

  • Hands-on know­ledge of tools like Cogni­gy or simi­lar Con­ver­sa­tio­nal AI plat­forms

  • Strong pro­blem-sol­ving skills with a pro­ven track record of deli­ve­ring com­plex, sca­lable tech solu­ti­ons

  • Abili­ty to bridge the gap bet­ween busi­ness needs and tech­ni­cal imple­men­ta­ti­on

  • Excel­lent com­mu­ni­ca­ti­on skills ” capa­ble of working with both tech­ni­cal and non-tech­ni­cal stake­hol­ders

  • Flu­ent Ger­man is a must, along with strong Eng­lish com­mu­ni­ca­ti­on skills (spo­ken and writ­ten)

Addi­tio­nal Skills That Would Be a Plus

  • Expe­ri­ence in crea­ting dash­boards, KPIs, or per­for­mance reports for AI solu­ti­ons

  • Pro­fi­ci­en­cy in Java­Script (Python or other lan­guages is a bonus)

  • Com­for­ta­ble with API and backend sys­tem inte­gra­ti­ons

  • Back­ground in lin­gu­i­stics, psy­cho­lo­gy, or cogni­ti­ve sci­ence for impro­ving AI inter­ac­tion qua­li­ty

  • Fami­lia­ri­ty with prompt engi­nee­ring and Lar­ge Lan­guage Models (, GPT, Clau­de)

  • Skills in HTML/CSS for front­end cus­to­miza­ti­on and inter­face impro­ve­ments

  • Pri­or invol­vement in AI-focu­sed pro­duct deve­lo­p­ment, rese­arch, or con­sul­ting

What Our Cli­ent Offers

  • A modern, inter­na­tio­nal, and agi­le work envi­ron­ment at the fore­front of AI and cus­to­mer inter­ac­tion tech

  • Fle­xi­ble hybrid work model with the opti­on to work from home part of the week

  • 2 days per year for vol­un­teer initia­ti­ves important to you

  • Access to ongo­ing trai­ning, cer­ti­fi­ca­ti­ons, and pro­fes­sio­nal deve­lo­p­ment ” espe­ci­al­ly in Con­ver­sa­tio­nal AI, Cis­co Col­la­bo­ra­ti­on, and CRM sys­tems

  • Excel­lent social bene­fits

  • A wide ran­ge of suc­cessful cli­ent pro­jects that offer exci­ting care­er growth oppor­tu­ni­ties

  • Par­ti­ci­pa­ti­on in both local and inter­na­tio­nal team events

  • A work­place cul­tu­re that embraces inclu­si­on, col­la­bo­ra­ti­on, and inno­va­ti­on

Diver­si­ty & Inclu­si­on

Our cli­ent values the uni­que per­spec­ti­ves that diver­si­ty brings to inno­va­ti­on. They are com­mit­ted to crea­ting an inclu­si­ve envi­ron­ment whe­re all employees are respec­ted and empowered, and they actively encou­ra­ge indi­vi­du­als from all back­grounds to app­ly.

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